I dropped my poor Kobo getting ready to go out one Sunday morning in May. It was in its case so I just put it in my purse and went off to met Dad for lunch in Gravenhurst. On the way home, I stopped for a break at a rest area and pulled out the Kobo to read. It wouldn't turn on and there was a pale grey smudge behind the logo shaped like a book. I thought it had turned on accidentally and burned out the battery. Also thought it was weird I hadn't noticed the book shape in the past. Charged it when I got home and it still wouldn't turn on. By the end of the evening it looked like this -- that middle bit should be all white like the top right corner.
I called Kobo to find out if there was somewhere I could take it to get a repair estimate or was I better to just buy a new one. Kobo actually sent me a new (refurbished) reader since mine was under a year old. Given that the damage was my own fault I'm really impressed they replaced it. It was nice to get the new working one and get all my books back on it.
That is impressive service!!!!!!
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